We help agents

Wayfound is the world’s first AI Agent management platform, designed to help non-technical business owners supervise, evaluate, and optimize the performance of all their AI Agents. Wayfound’s “AI Manager” captures and analyzes every Agent interaction and activity, assesses how well the Agents are performing and suggests improvements in near real-time, providing unparalleled insights through a single-pane observability dashboard. In addition to monitoring, Wayfound helps align Agents with your company’s values, brand messaging, and restrictions, ensuring every interaction meets your business goals. Our innovative OKR framework and Performance Reviews evaluates Agent effectiveness with real-time feedback loops, tracking usage, identifying improvement areas, and driving behavior optimization. Unique features like Meetings empower Agents to share context and collaborate, allowing them to operate as a cohesive team to solve complex problems and learn from one another. Whether your Agents are built in-house, developed with external tools, or purchased from third-party vendors, Wayfound is your central hub to ensure they deliver consistent, business-relevant outcomes.

Wayfound is for business users and product managers at companies with AI Agents. Some of those who derive the most value out of our AI Agent Manager are Product Leads or Business Owners who are responsible for the real-world success of AI Agents. Wayfound allows a single person to fully oversee an entire fleet of AI Agents, maximizing the ROI of implementing AI agents while increasing confidence and control.

While our customers are always discovering new ways to get value from Wayfound, some of the biggest themes are:

Providing Direct Visibility/Observability for Business Users: Our Manager dashboard offers an intuitive and visual representation of all your Agents and how they are connected to each other, third party agents, remote APIs and other tools. The Wayfound manager gathers all that information into one place, making it easy to see how often certain pathways are being activated and who’s talking to whom.

Reviewing Performance of Agents in Production and Providing Real-Time Alerts when something goes Wrong: Our Agent Performance Review Dashboard gives you immediate visibility into the metrics you care about the most - User Ratings, Knowledge Gaps, Action Failures, and Data Leaks/Prompt Injections. It’s easy to drill down to the details of those metrics, all the way to the specific session recordings. The Performance review also analyzes every single recording to extract common themes as well as offer suggestions for agent improvement.

‍Improving Cross-functional Collaboration: Through our Meetings feature, the Wayfound Manager conducts agenda-driven context sharing sessions between all of your agents, surfacing cross-functional insights and creating opportunities for agents to learn from each other and adjust their priorities based on each other’s experiences.

‍Monitoring Compliance with Company Guidelines: Organizations can define the Guidelines they would like their Agents to be evaluated against based on their bespoke needs, company values, and brand voice & tone. Like a good manager in your company, the Wayfound Manager takes ownership of monitoring agent interactions for compliance.

‍Speeding up AI Agent Development and Deployment: teams who purchase Wayfound before deploying their Agents to customers discover that the Manager’s Insights and Suggestions for improvement can simplify and speed up their AI Agent development cycle. Customers using Wayfound in this way find that we can cut testing time by 80% while also improving Agent quality.

Our Agent Manager works with agents built anywhere, for nearly any use case. In most cases, AI Agents can be securely connected with the Wayfound Manager with just one line of code, so our customers are able to connect Agents built on many different platforms as well as pre-built 3rd party Agents (such as Intercom Fin, Qualified Piper, etc).

Case Study 1: Custom-Built Customer Support Agent
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CHALLENGE
‍A SaaS company struggled to finalize a custom-built customer support AI Agent due to repeated training gaps, unexpected behaviors, and concerns about meeting their year-end launch deadline.
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‍SOLUTION
‍By connecting the AI Agent to Wayfound’s platform, the team identified and addressed knowledge gaps, improved user experiences, and implemented feature requests within two weeks, ensuring readiness for a phased rollout by December 2024
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Case Study 2: Third-party SDR Agent
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CHALLENGE 
‍A fintech company struggled with limited visibility and actionable insights into the performance of a 3rd party SDR AI Agent, leading to uncertainty about whether to improve the current implementation or build a custom solution.
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‍SOLUTION 
‍By leveraging Wayfound’s platform, the team analyzed over 3,500 Agent transcripts, gained actionable insights to optimize prompts, and confidently moved forward with managing 3rd party GenAI Agents, freeing engineering resources for core product innovation.
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Case Study 3: New Product Innovation with AI Agents
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CHALLENGE 
‍A B2B2C platform needed to develop a new GenAI chatbot product to enhance customer experiences, with limited engineering resources and a requirement to provide performance insights to customers while maintaining centralized control over all AI Agents.

‍SOLUTION 
‍Using Wayfound, the team rapidly prototyped AI Agents integrated with their CRM and payment systems, enabling individual performance reviews for customers while retaining central oversight. The platform is now beta testing with 8 customers, driving rapid product improvement

Wayfound sets itself apart by focusing on business users and product managers rather than developers. While many observability and analytics platforms concentrate on technical metrics, Wayfound delivers insights into the business-relevant aspects of AI Agent performance. Drawing on expertise gained from implementing AI solutions across various companies, we’ve developed a unique system of OKRs tailored for AI Agents. These OKRs—spanning User Satisfaction Ratings, Adherence to Guidelines, Interaction Insights, Behavior Optimization, Knowledge Gaps, and Actionable Suggestions—empower business users to optimize agent performance and drive meaningful outcomes.

No. Orchestration involves delegating parts of a determined task or workflow to sub-entities, which may or may not be AI, until all parts are completed and the task or workflow achieves a well defined completion state.Wayfound is a Manager of Agents. Its focus is on whether or not your AI Agents are performing well, according to the directives they have been given, and the overarching organizational or brand directives which set the tone for how all work gets done. It identifies knowledge gaps, interactions that set the wrong tone or miss opportunities for better outcomes and suggests improvements to optimize them in the future. In addition, it enhances multi-agent cross-functional collaboration, allowing agents the benefit of each other’s experience by allowing them to share context in a feature we call ‘meetings’.

The Wayfound Manager uses both traditional deterministic software as well as LLM technology. Currently, the Manager has enterprise agreements (see links) with OpenAI and Anthropic to complete portions of the Manager’s Analysis; however our platform is architected to be model agnostic so we can continue to be state of the art as new models and capabilities are released.

Yes. Wayfound takes data security and privacy very seriously and is a SOC2 compliant company. Our enterprise agreements with foundation AI models guarantees that your data is never shared with anyone or used for model training. Our platform is engineered from the ground up with enterprise-grade technologies for utmost security and reliability.

Wayfound’s pricing and go-to-market model assume a cloud-based delivery model. If your use case requires on prem deployment, please reach out to your Wayfound account team to discuss options.

Wayfound offers 3 pricing tiers: an introductory “AI Innovator” plan, that lets you try out Wayfound for a nominal fee, an “AI Growth” plan, that lets you scale your Wayfound Manager’s reach, and our “Enterprise Plan” for production level Agent Management. In addition, the Wayfound Agent Builder can be added on to any of our plans for an additional fee. Up to date pricing information can be found at https://www.wayfound.ai/pricing.

Wayfound significantly reduces the monthly cost of Agent monitoring and management. Companies managing these tasks in-house typically need a dedicated team with AI engineers, data scientists, and the business owner. By standardizing and automating the majority of this process, Wayfound enables companies to achieve an ongoing ROI of at least 540% and speed up their ability to deploy and improve Agents by 80%.

Developing a bespoke Agent monitoring and management solution internally can be a lengthy and resource-intensive process, requiring a dedicated team of AI Engineers and experimenting with evaluations manually through an extended discovery process, from scratch. With Wayfound, you immediately get a mature, powerful, and vetted observability and management platform with just one line of code. Customers often see a dramatic improvement in the performance of their AI Agents in the first two weeks with Wayfound, completing their toolkit to effectively deploy their Agents to production. Wayfound’s team of AI Engineers spent over a year refining a unique grading and performance evaluation system specifically tailored for AI Agents, which includes a mix of deterministic as well as LLM-based methods. By working with dozens of organizations building and deploying AI Agents throughout 2024, we’ve created an easy-to-use solution that saves time, resources, and effort while creating confidence and accelerating speed for Wayfound customers to deliver on their GenAI plans.